Massage Etiquette
➤ Respect the cancellation policy.
Cancelations or reschedules require a minimum of 24 hours of advance, past that time the fee of $25.00 will be deducted from the credit card on file. In case of no shows without further explanation, it will be charged a no-show fee of half of the price of your scheduled treatment. Multiple no-shows will result on the client dismission. Read more about the Terms of Service and policies here.
➤ First visit? Please fill the patient forms and arrive earlier.
If it is your first visit, please fill the patient forms that are sent to your e-mail a day prior to the appointment. They can also be filled home and brought with you by clicking here so you can download a printable version . Arrive 10 to 15 minutes earlier so we can have a detailed intake and discuss the treatments and your expectations.
➤ If possible, take a shower before your session.
Showering warms the muscles and relaxes the body. It also provides better absorption in your skin, so the lotion / essential oils / creams will be more efficient on nourishing your skin.
➤ Be punctual.
In studio:
If coming to the studio , please arrive at least five minutes earlier. (15 minutes if it is your first appointment)
Late arrivals may compromise the efficiency of your treatment. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will have to determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment of the full session.
When you make an appointment for a massage, that time is reserved especially for you. Since that time is held for you, I respectfully ask for a minimum of 24 hours notice if you must cancel or reschedule an appointment. This courtesy enables me to maintain a higher availability of my time for you as well as our other guests. For this reason, a credit card is required to secure your massage appointment. In the case of a late cancel or No Call/ No Show for your scheduled appointment time, half of the service value may be charged to the payment method on file (minimum of $25).
Mobile outcalls:
Please be available in the site 15 minutes before the session time, this is when I will arrive and set up my equipment. After the session, allow other 15 minutes for me to break down my equipment.
➤ Breath and be aware.
Breathing is a very important aspect of bodywork. when you consciously breath correctly, it affects your whole body and nervous system. During your session, do your best to connect to your body and be aware of the parts being touched.
It is time to be present and enjoy, Massage is a great tool of reconnection between body and soul and this is a time where you should not worry about anything else than what happens in the now.
➤ Turn Off your phone.
I highly recommend that you turn it off and use that time as a sacred connection opportunity. To connect with your body and analyze your thoughts as you are under a healing work. In my experience it does make a lot of difference on the prognosis of your outcome. There's nothing more valuable than the gift of true presence.
*No recording or photography of the session without previous communication and approval. I understand "it looks cool on social media", but please be mindful that this breaches my privacy boundaries.
➤ Undress to your level of comfort.
It is recommended that you fully disrobe (specially for a Lomi Lomi session) or undress to your underwear. But this is just a recommendation, ultimately you should undress to the level of your comfort. articles of clothing may hinder your session, but we can work regardless.
The disrobing part is private and you will have your intimate parts covered at all times, for your comfort and safety.
➤ Communicate.
As my client, you should feel empowered to voice your concerns at any time!
Please, do not hesitate to communicate any discomfort you might have, the main goal besides the therapeutic results is providing you a great experience. So it is essential that you keep me informed about any issues related to the pressure (too little or too much), the music, if you feel cold or hot, or anything else that can be changed so we can achieve a better experience.
Please, also inform me of areas to be avoided as well as any health issues you are aware of.
➤ Gratuity.
Gratuities are not necessary, but they will always be highly appreciated.
➤ No inappropriate behavior.
This bodywork is clinical and therefore inappropriate behavior will NOT be tolerated. Solicitations will result in immediate termination of your session and any future treatment. You will be charged the full amount of your session and dismissed as a client.
